Common questions
Quick answers about ordering, collection, delivery and paying.
How do I order?
Add plants to your order on the shop page and tap Send my order on WhatsApp. We reply to confirm stock, your total and a collection or delivery time.
Do you deliver?
Yes, across the West Rand, Monday to Friday, not on public holidays, for a fee. The delivery fee depends on where you are. We confirm it on WhatsApp before you pay. You can also collect in Ruimsig, Monday to Friday, 9am to 4:30pm, and we are closed on public holidays. We agree a time with you on WhatsApp.
How do I pay?
Orders under R1 000: pay when you collect your plants.
Orders of R1 000 or more: pay by EFT. We send our banking details on WhatsApp, and you collect your plants two working days after we confirm your payment. Weekends and public holidays are not working days.
Delivery orders: pay by EFT before we deliver. We send our banking details on WhatsApp, then agree a delivery day with you (Monday to Friday, not on public holidays). The delivery fee depends on where you are. We confirm it on WhatsApp before you pay.
If you pay by EFT, use your name as the payment reference and send us proof of payment on WhatsApp.
Which plants can live outside?
Most of our plants are indoor plants. The ones tagged Indoor + outdoor can also live outside in a sheltered spot. Use the Outdoor button on the shop page to see them. Frost can damage them in winter, so cover them or bring them inside on cold nights.
Are the plants real?
Yes. Every plant is real and alive, and comes in a black nursery pot. We do not sell artificial plants.
What does pot size mean?
It is the width of the nursery pot, not the height of the plant. A 15 cm pot holds a small plant and a 30 cm pot holds a large one.
Will my plant look like the photo?
Photos marked Illustrative photo show the same kind of plant, not the exact one you will get. Our own photos show our own plants. Each plant is a little different. See photo credits.
What if something is wrong with my plant?
Look it over when you collect it or when it arrives. You have 10 days to change your mind, and 6 months to return a plant that was faulty or unhealthy when you received it. Read returns and refunds.
Are the plants safe for pets and children?
Some houseplants can irritate or be harmful if eaten. Keep them away from pets and small children.
What do you do with my details?
We use your name and cell number only to handle your order. Read our privacy notice.